Cancellation and Refund Policy

1. Digital Goods and Consumption

By purchasing a subscription, credit pack, or premium service on ProjectByAI, you receive instant access to digital assets and AI processing power. Because these resources are consumed immediately upon generation, all sales are generally final and non-refundable, except as explicitly outlined below.

2. Eligibility for Refunds

We review refund requests on a case-by-case basis. You may be eligible for a full or partial refund under the following conditions:

• Technical Issues: If a technical error or system glitch on our end prevents you from using the service you paid for, and our support team cannot resolve it within 3 to 5 business days.
• Accidental Renewal: If your subscription automatically renewed and you wish to cancel, you must request a refund within 24 to 48 hours of the renewal charge. To qualify, you must not have used any AI credits or generated any content during that renewal period.
• Billing Errors: If you were double-billed or charged an incorrect amount due to a payment gateway error.

3. Non-Refundable Circumstances

We cannot issue refunds in the following situations:

• You are dissatisfied with the creative output or quality of the AI generation (AI outputs are unpredictable by nature, and we encourage using our free tiers/credits to test the tool first).
• You forgot to cancel your subscription before the renewal date and have already used the new cycle's credits.
• Your account was suspended or terminated due to a violation of our Terms and Conditions (e.g., policy violations, scraping, or misuse).

4. How to Request a Refund

If you believe you meet the criteria for a refund, please contact us within 7 days of the transaction:
By contacting us on: https://www.projectbyai.com/contact

Please include your account details, the transaction date, the amount charged, and a brief description of why you are requesting a refund (including screenshots of any technical issues, if applicable).

5. Processing Time

Once we receive your request, our team will investigate it and notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically back to your original method of payment (credit card, UPI, net banking, etc.) within 5 to 10 business days, depending on your financial institution's processing times.

6. Changes to This Policy

ProjectByAI reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated modification date.